Tinzwe Radio is a Zimbabwean internet radio streaming service, community platform, and DJ tipping service. This policy explains what personal data we handle when you use our website (listen.tinzweradio.com) and our iOS / Android apps.
For any privacy question or request, email [email protected].
We only collect what's needed for the features you use. If you never sign in, we don't hold any personal data linked to you.
| Data | When |
|---|---|
| Display name | You set it during onboarding or in Profile → Edit Profile. |
| Email address | Sign in with Apple or Google (either provided directly or via a privacy relay). |
| Avatar (photo or totem) | You choose a photo from your device, or pick a Zimbabwean totem emoji. Photos stay on your device by default; the totem selection is stored with your profile. |
| City / coordinates | Only when you post a Wave (city-level tag). You can remove your Wave at any time. |
| Track requests | Song title / artist + your display name when you request a track for the on-air DJ. |
| Tip and Treat metadata | Sender / recipient user IDs, amount, timestamp, optional message. Card details are handled entirely by Stripe — never by us. |
| Broadcast Studio recordings | DJ users only. Vocal takes, mixed jingles, and bed track uploads are stored on your device and, if you save them to your DJ library, in Tinzwe's cloud storage for later use in your shows. |
| Data | Why |
|---|---|
| Firebase user ID | Signed-in identity across sessions. |
| Presence / heartbeat | So other listeners can see who's tuned in right now (only your display name and avatar are exposed, never location). |
| Notification token | To deliver push notifications about tips, treats and reminders. |
| Anonymous listening presence | An anonymous ping that increments the "listeners now" counter. No identity attached. |
| Server logs | Standard web / API request logs (IP address, user agent, timestamp) held short-term for abuse prevention and debugging. |
Your personal data is used solely to:
We do not use your data to train advertising models, personalise ads, or profile you.
Under UK GDPR and equivalent laws (EU GDPR, California CCPA, etc.), you have the right to:
To exercise any of these, email [email protected] from the address you used to sign in. We respond within 30 days.
You can request full or partial deletion of your data at any time. See our dedicated page: Delete your account and data.
Short version: email [email protected] from your account email. We verify within 3 business days and delete within 30 days.
Our infrastructure runs on global providers (Cloudflare, Google Firebase, Stripe, Radio.co). Your data may be processed outside the country you're in — most commonly in the UK, EU, or US. All transfers are protected by:
Each provider named above is subject to its own privacy safeguards under GDPR-equivalent frameworks.
No system is perfectly secure. If you spot a security issue, please report it to [email protected] and we'll investigate immediately.
Tinzwe Radio is intended for users aged 13 and over. We don't knowingly collect personal data from anyone under 13. If you believe a child has provided us with data, contact us and we'll delete it.
We may update this policy from time to time — for example when we add a new feature that changes what we collect. The "Effective" date at the top will change and, for material changes, we'll notify you in the app or by email before the change takes effect.
Any privacy question, request, or complaint: